At Inselberg, we are committed to delivering the freshest, highest-quality coffee to your doorstep. Because our coffee is roasted and packed strictly to order, we have specific guidelines regarding returns and refunds to ensure food safety and quality control.
Perishable Goods Exemption
Coffee is a perishable food product. To maintain strict hygiene and safety standards, we do not accept returns or exchanges on roasted coffee powder for scenarios involving a change of mind or subjective taste preferences. Once a freshly sealed pouch has left our facility, it cannot be restocked or resold.
Eligible Scenarios for Replacement or Refund
We take absolute care in packing your 250g pouches securely in tamper-evident courier bags. However, if an issue occurs during fulfillment or transit, we are here to make it right. You are eligible for a free replacement or a full refund under the following conditions:
- Damaged Packaging: The coffee pouch arrives punctured, unsealed, or physically compromised.
- Incorrect Item: You receive a product that does not match your original order receipt.
- Lost in Transit: Your package is officially marked as lost by the logistics partner, or delivery has drastically exceeded the estimated timeframe.
How to Initiate a Claim
To resolve any shipping or fulfillment issues quickly, please follow these steps:
- Contact Us Quickly: Reach out to our customer support team within 48 hours of the delivery timestamp via email at hello@inselberg.in or by calling +91 9497350361.
- Provide Evidence: Include your original order number, a brief description of the problem, and clear photographs of both the external courier bag and the affected coffee pouch.
- Resolution: Upon verification, we will immediately dispatch a fresh replacement order at no additional shipping cost, or process a full refund to your original payment method within 5 to 7 business days.